Terms & Conditions

Terms & Conditions

Last Updated: October 2025

Welcome to Friendly Filter — your trusted in-home air-filter replacement and maintenance service.
These Terms and Conditions (“Terms”) govern your use of our website, bookings, and annual service plans.
By purchasing or renewing a Friendly Filter plan, you agree to these Terms.

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1. About Friendly Filter

Friendly Filter (“we,” “our,” “us”) provides annual air-filter maintenance plans that include regular technician visits to residential and commercial properties across Canada.
Our trained professionals replace your air filter on a fixed schedule (every 30, 60, or 90 days) using premium filters supplied by us.

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2. Services Included

Each visit under your plan includes:

• Delivery and installation of a premium-grade air filter

• Basic visual inspection of airflow and fit

• Safe removal and disposal of the used filter

• Light cleaning around the fan-coil(HVAC) intake area

Friendly Filter does not perform fan-coil (HVAC) repairs or electrical servicing.

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3. Annual Plans and Billing

All Friendly Filter plans are billed annually in advance.
Your one-year subscription includes a set number of service visits depending on your plan:

• Basic Maintenance – 4 visits (every 90 days)

• Easy Breathing – 6 visits (every 60 days)

• Always Fresh – 12 visits (every 30 days)

Renewals

Your plan automatically renews every 12 months unless cancelled before your renewal date.
We will send an email reminder prior to renewal.

If you do not wish to renew, you must cancel before your next billing cycle begins.

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4. Cancellations and Refunds

We understand plans may change. Our policies are designed to be fair for both customers and technicians.

• You may cancel within 14 days of purchase and before your first scheduled visit for a full refund.

• Once the first service visit has been completed, the annual payment becomes non-refundable.

• Cancellations made after the 14-day period or after service begins will apply only to the next renewal cycle (no partial refunds).

• You may transfer your remaining visits to a new address within our service area at no additional cost.

Friendly Filter reserves the right to cancel or refund any plan if we are unable to provide service in your region or under safe conditions.

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5. Rescheduling and Missed Visits

If you need to change a scheduled appointment:

• Please contact us at least 48 hours in advance.

• Missed visits without notice may not be rescheduled or refunded.
  If our technician cannot access your property due to a locked entry, no-show, or unsafe environment, the visit will be marked as completed for scheduling purposes.

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6. Access and Safety

By booking our service, you authorize our technician to enter your property at the scheduled time for the limited purpose of replacing your air filter.
You are responsible for providing:

• Safe, unobstructed access to your fan-coil(HVAC) unit

• Reasonable conditions for work (lighting, ventilation, clear floor area)

Friendly Filter reserves the right to decline service if unsafe or unsanitary conditions are present.

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7. Liability and Limitations

Friendly Filter technicians take care to protect your property. However:

• We are not liable for pre-existing fan-coil (HVAC)  damage or system malfunctions.

• Filters provided are for general residential or light commercial use and are not medical-grade.

• Our maximum liability for any claim is limited to the total amount paid for your current annual plan.

We are not responsible for indirect or consequential losses such as air-quality issues or energy inefficiency.

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8. Promotions and Pricing

Promotional discounts or referral offers are valid only during the stated period and may change without notice.
Renewals will be billed at the current plan rate unless a promotion is applied before renewal.

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9. Privacy

We respect your privacy and comply with Canada’s PIPEDA regulations.
Please review our Privacy Policy for full details on how we collect, use, and protect your data.

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10. Intellectual Property

All website text, images, and branding under Friendly Filter are protected by copyright and may not be used without written permission.

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11. Changes to These Terms

We may update these Terms occasionally to reflect service or legal changes.
When updates occur, the new version will replace the previous one on our website with a revised “Last Updated” date.
Your continued use of our services after such changes constitutes acceptance of the new Terms.

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12. Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada.
Any disputes will be resolved in Ontario courts.

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13. Contact Us

For questions, rescheduling, or cancellations:
Friendly Filter Inc
 [email protected] | 416 738-4400
 https://friendlyfilter.ca
4789 Yonge Street, suite 805, Toronto ON. M2N 0G3