Privacy Policy

Last Updated: October 2025

Privacy Policy

Welcome to Friendly Filter. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit friendlyfilter.ca or use our products and services.

By using our website or purchasing from us, you agree to this policy. If you do not agree, please discontinue use of the site.

1. Who We Are

Friendly Filter (“we,” “our,” “us”) provides residential and commercial air filter delivery and maintenance services across Canada.
Our mission is to make clean indoor air simple and accessible for everyone.

Website: https://friendlyfilter.ca
Email: [email protected]
Head Office: 4789 Yonge Street, suite 805, Toronto ON. M2N 0G3

2. Information We Collect

We only collect information necessary to deliver and improve your experience.

a) Information You Provide

When you place an order, subscribe, or contact us, we may collect:

• Full name

• Shipping and billing address

• Email address and phone number

• Payment information (processed securely via third-party gateways; we do not store full credit card details)

• Account login information (if you create an account)

b) Automatically Collected Information

When you visit our site, we may collect:

• Device type, browser type, and operating system

• IP address and general location (city/province)

• Pages visited and time spent

• Cookies or similar technologies (see section 6 below)

3. How We Use Your Information

We use your personal data only for legitimate business purposes, including to:

• Process and deliver your orders and subscriptions

• Send order confirmations, delivery updates, and invoices

• Communicate about your account or technical issues

• Provide customer service and respond to inquiries

• Improve website performance, usability, and customer experience

• Send occasional promotions or maintenance reminders (you may unsubscribe anytime)

• Comply with legal or tax obligations

We do not sell, rent, or trade your personal information to any third party.

4. Sharing Your Information

We share information only with trusted service providers who help us operate our business, such as:

• Payment processors (e.g., Stripe, WooCommerce Payments)

• Shipping and logistics providers (to deliver your filters)

• Email and marketing platforms (for transactional and opt-in messages)

• Website hosting and analytics providers

These partners are contractually required to protect your data and use it only to perform their specific services.

5. Data Security

We take your privacy seriously.
All data transmitted through friendlyfilter.ca is protected with SSL encryption (HTTPS).
Payment information is handled through PCI-compliant gateways, meaning your credit card data is processed securely and never stored on our servers.

We also use firewalls, secure backups, and access controls to prevent unauthorized access, disclosure, or modification of personal information.

6. Cookies and Analytics

Our site uses cookies — small text files stored on your device — to:

• Keep your cart and session active

• Save your preferences (e.g., filter plan selections)

• Analyze site traffic and improve functionality

We may use Google Analytics or similar tools to understand how visitors use our site.
You can disable cookies in your browser settings, though this may affect website functionality.

7. Email Communication

When you make a purchase or create an account, you agree to receive:

• Transactional emails (order confirmation, receipts, renewal reminders)

• Service notifications (filter delivery schedules, updates, support info)

You may also choose to receive promotional offers.
You can unsubscribe anytime using the “Unsubscribe” link in our emails or by contacting [email protected].

8. Your Rights

As a Canadian resident, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent for marketing communications

• Request deletion of your account and personal data (unless required by law for billing or tax purposes)

To exercise any of these rights, email us at [email protected].

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services

• Comply with tax, accounting, and regulatory requirements

• Resolve disputes and enforce agreements

Once no longer needed, data is securely deleted or anonymized.

10. Third-Party Links

Our website may include links to other websites for informational or partnership purposes.
Friendly Filter is not responsible for the privacy practices or content of those sites.
We encourage you to review their Privacy Policies before providing personal information.

11. Children’s Privacy

Friendly Filter does not knowingly collect or store personal information from individuals under the age of 16.
If we become aware that we have inadvertently received such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
When we do, we’ll update the “Last Updated” date at the top of this page.
We encourage you to review this page occasionally to stay informed.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Friendly Filter Inc
[email protected] | 416 738-4400
https://friendlyfilter.ca
4789 Yonge Street, suite 805, Toronto ON. M2N 0G3